Terms of Service
No guarantee to become a client
Due to capacity reasons we cannot guarantee that you are immediately accepted as a client.
Start of service
The service is provided after payment of the first invoice.
Limited to Zurich
Services where physical presence is required are available in Zurich only.
Our team is available from Monday - Friday 08.00 - 19.00h. Depending on your situation (Tourism, VIP, event, etc.) we may provide after-hours & weekend service as well.
Availability and service
We provide availability and service within a reasonable amount of time.
Right to refuse specific services
Your Koala is free to decline a delegated task, especially if it is unethical or in any other way contradicts our business practice.
Subscription is recurring monthly until cancellation from one side.
Late recurring payments
You will be notified by e-mail and after 5 days of no payment any further services will be discontinued.
Termination of Service
The business relationship can be terminated by either side by e-mail for no reason by the end of the month.
Disclaimer of Guarantee and Liability
Responsibility and liability for outsourced tasks to a Koala fully remain with the client. Although we do our best to preselect the 3rd party providers, we ultimately cannot guarantee organization and execution of their services. Liability for service lies between the 3rd party provider and the end client. We keep the content of our website as accurate and up to date as we can, but we don't guarantee for correctness and accuracy of the information as it is subject to frequent change. Pictures are purely artistic and do not accurately represent a service.
Changes to Terms and Services
We reserve the right to change the Terms of Service anytime without notice and updated Terms of Service apply automatically to all customers.